by Mike Mills | Jun 15, 2020 | Business Strategy, Digital Growth, Digital Innovation, Digital Strategy
As business and nonprofit leaders restructure in the wake of the coronavirus pandemic, while also increasing their virtual presence with customers and employees, it will be more critical than ever to boost their staff’s digital and data skills, both through...
by Dora Chomiak | May 28, 2020 | Business Strategy, Customer Experience, Digital Strategy
As any successful vendor knows, customer feedback is essential to the development of business strategy. After all, if you don’t know what people want in return for their money, you’ll never get your venture off the ground or sustain and grow your enterprise. However,...
by Jonathan Murray | May 21, 2020 | Business Strategy, Digital Growth, Digital Innovation, Digital Strategy
If you build cars or trucks for a living, having the right tools means everything. That’s why, for example, Ford Motor Co. still plans to shut down its F-150 pick-up assembly line later this year to retool for a new model, despite having just reopened most of its...
by Mike Mills | May 11, 2020 | Business Strategy, Customer Experience, Data Strategy, Digital Strategy, Effective Technology
When the coronavirus pandemic hit in early March, leaders of trade associations and professional societies – like those in most other sectors of the global economy – found their bottom line fall away beneath their feet. In particular, the cancellation of annual...
by Paul Bonington | May 7, 2020 | Business Strategy, Digital Growth, Digital Innovation, Digital Strategy
Without question, the COVID-19 virus has exposed vulnerabilities in many organizations, particularly in the area of digital product capabilities. Whether through online ordering and home delivery, virtual fulfillment or data-driven marketing and customer service,...
by Derek Martin | Apr 30, 2020 | Business Process, Business Strategy, Digital Strategy, Uncategorized
Crises bring out the best in people but often bring out the worst in processes. Whether it is ancient Cobol programs not built to handle huge increases in demand or rigid stand-alone business systems not able to adapt to changing needs, many businesses are dependent...
