by Derek Martin | Apr 30, 2020 | Business Process, Business Strategy, Digital Strategy, Uncategorized
Crises bring out the best in people but often bring out the worst in processes. Whether it is ancient Cobol programs not built to handle huge increases in demand or rigid stand-alone business systems not able to adapt to changing needs, many businesses are dependent...
by Len Gilbert | Apr 23, 2020 | Digital Growth, Digital Innovation, Digital Strategy, Uncategorized
A sure sign COVID-19 is forcing business leaders to rethink their digital posture is when it starts showing up in memes. Here are two of my favorites: The truth is, whether intentional or not, organizations are now more digital than they were a month ago. What does...
by Mike Mills | Apr 20, 2020 | Business Strategy, Digital Growth, Digital Innovation, Digital Strategy, Effective Technology, Uncategorized
“The resistance to change has just crumbled.” That sentiment, from the senior executive of a large professional society, captures one of the most striking ways in which life has changed for nonprofits since the coronavirus pandemic and ensuing lock-down took affect...
by Jonathan Murray | Mar 31, 2020 | Business Strategy, Digital Growth, Digital Innovation, Digital Strategy, Effective Technology, Uncategorized
The tl;dr of ‘Digital Posture’: Organizations with mature digital capabilities are more agile and resilient to external shocks.Digital Posture has four facets: Breadth and maturity of digital products & services portfolio, end-to-end data enabled digital...
by Alex Abboud | Mar 26, 2020 | Business Strategy, Digital Growth, Digital Strategy, Uncategorized
One month? Two months? Maybe three? Most data suggest COVID-19 will peak within three months in the United States, but it could be with us for much longer, with possible new resurgences over the next 18 months. Pandemics will recur. What then, should you be asking...
by Martha Denton | Mar 10, 2020 | Customer Experience, Empowered Culture, Uncategorized
Today, many offices are buzzing with anxiety around COVID-19, so it’s natural that conversations about teams working remotely are at a high. Reducing heath risks through work-at-home policies may be great for employees’ physical well-being, but what about the...
