The three digital technologies you’ll need to transform… Richard Fusco April 5, 2019 According to Google Trends , the phrase “digital transformation” reached “peak” popularity the week of January 13 this year, meaning that during no prior week was the term as popular. Google indexes the peak at 100 on a scale of 0-100, so
Improving your customer experience: Lessons from a simple… Paul Bonington March 21, 2019 Normally I take my car to a dealer for service, even for an oil change. I’ve always assumed that the dealer knows my car best and I can be assured the parts and service meet manufacturer’s specifications. My dealers do, however, require
Is your organization’s technology a mess? You need… Mark Carberry January 10, 2019 If you hold a leadership role in any type of enterprise, you’re well aware that digital technology will make or break your organization’s success. But, if you’re like many executives, you may also feel your organization is saddled with technologies that are
Putting a square peg in a round hole: Lessons from Apollo… Dora Chomiak December 13, 2018 The beginning of a new year is a good time to take stock. If you’re looking for a good team-building exercise to kick off 2019, try what I call the “Apollo 13 exercise:” Identify a difficult problem. Do some
The key to retaining young professionals: Think ‘digital… Adriaan Bouten October 11, 2018 Many organizations, for-profit and nonprofit alike, remain baffled over how to create the right environment and culture for young professionals. Whether the goal is hiring and retention or attracting new society members at the early stages of their careers, the problem of
Science societies should look to the past for their new… Jonathan Murray October 5, 2018 The form and purpose of the modern scientific membership society is based on a template created by the guild system of early and late middle-ages Europe and the foundation of the Royal Society in England in 1660. The concept was
Facebook is out of the news business. Now publishers can… Mike Mills August 30, 2018 From the days of the Gutenberg printing press until, oh, around the early 2000s, one rule seemed to hold firm: People would pay money for news that interested them, as long as it was easy to get, priced fairly and
Top B2B executives must find and defend their market ‘white… Adriaan Bouten August 2, 2018 Last week the Washington Business Journal published an article highlighting FiscalNote’s planned acquisition of CQ Roll Call, in which the author insightfully observed “The deal is just the latest example of a young upstart buying a traditional — and often
Whose data is it? Navigating the shifting world of data… Mark Carberry July 19, 2018 We often hear about the power of data. When gathered, curated, analyzed and leveraged properly, good data becomes information and information can trigger optimized actions. As a result, organizations can delight customers, connect members, improve processes, create products or offers
Your messaging has a shelf life: How to maximize the… Mike Mills June 28, 2018 If you handle or manage your organization’s content, whether you work at a for-profit or nonprofit, you may occasionally feel stuck in a box: You’ve got some social media posts to push out, an annual report to finish, a white
How to exhibit disruptive behavior – and move to the head… Richard Fusco June 14, 2018 Disrupti ve innovati on. D igital transformation . Data is the new oil. Each of these familiar idioms in the modern business lexicon is a reminder of the head – spinning velocity of technological change and its enormous impact
‘Smart cities’ on the rise leverage big data, commercial… Paul Bonington June 7, 2018 City populations are growing rapidly in the United States and around the world. Migration from the suburbs and rural communities to metropolitan areas is being fueled by the promise of cultural experience and diversity, education, good jobs and higher standards of