Unlock your digital potential through Gen Z
By Martha Denton on October 10, 2019

Organizations that tap into the potential of their youngest, digital-native employees will see gains in job satisfaction as well as the bottom line. We review some easy, proven ways to make Generation Z workers more involved and valued, while improving employee retention and ROI. “Diversity in the workplace really matters to me,” said a former

Ready for digital transformation? Not until you’ve also transformed your business model
By Paul Bonington on September 26, 2019

Many business leaders today are eager to embrace the concept of “digital transformation,” which gives data and technology a central player in business success. But enterprises that continue to rely on legacy business models will still fall behind, as more nimble competitors address critical shifts in customer behaviors and respond to market disruptions as opportunities.

Robotic Process Automation: Lessons Learned
By Derek Martin on September 12, 2019

Robotic Process Automation (RPA) involves the use of bots or artificial intelligence to emulate human keystrokes and mouse clicks to automate rote tasks – thus saving on labor costs and tedious processes. In this case study of a dPrism client, we offer some valuable lessons for how leaders of any company or organization can make

Strategic alignment: How to navigate the multiverse
By Mike Mills on August 29, 2019

Strategic alignment: How to navigate the multiverse Mike Mills August 29, 2019 Achieving top-to-bottom alignment on strategic direction is one of the most vexing problems facing leaders of any organization. In this case study we illustrate how any for-profit or not-for-profit organization can create a strategic plan with measurable goals that can be easily understood

Platforms for growth: Business models for a digital world
By Jonathan Murray on August 15, 2019

Platforms for growth: Business models for a digital world Jonathan Murray August 15, 2019 There is an increasing understanding that driving future sustainable growth in the transformed digital economy requires us to think differently about the structure, operations and product strategy of our businesses. The label for this new approach is a “platform business model.”

Three keys to making effective technology decisions
By markcarberry on July 11, 2019

Three keys to making effective technology decisions Mark Carberry July 11, 2019 Looking for assurance that you’re making the right investments in technology? Below, we outline three factors that are critical to successful technology decisions – irrespective of what brands or type of gear and software you choose.

Use ‘design thinking’ like a tech giant
By Alex Abboud on June 27, 2019

Use ‘design thinking’ like a tech giant Alex Abboud June 27, 2019 You may have been hearing more lately about “design thinking” as it relates to providing experiences that delight customers. But what does it mean – and how can organizations begin to embrace the principle? Below we lay out the steps you can take

Take the process automation journey – but plan ahead
By Shawn McIntyre on June 14, 2019

Take the process automation journey – but plan ahead Shawn McIntyre June 14, 2019 When considering RPA and AI to automate your business processes it may be tempting to get caught up in the spontaneity and excitement of the journey and skip the planning phase. Smart, effective RPA solutions require that you first engage in

Change not sticking? Build a community
By Martha Denton on May 30, 2019

Change not sticking? Build a community Martha Denton May 30, 2019 People feel safe, connected, and understood in their communities. So, if you want to drive change across a large organization, it makes sense to use a community-based approach as a vehicle for building a sense of ownership and shared purpose with the staff effected

Collecting user feedback – the old-fashioned way
By Dora Chomiak on May 16, 2019

Collecting user feedback – the old-fashioned way Dora Chomiak May 16, 2019 Recently at the offices of one of the most technologically advanced companies in the world, I was reminded of the value of low-tech customer feedback techniques.

Help your organization solve the privacy paradox
By Mike Mills on May 2, 2019

Help your organization solve the privacy paradox Mike Mills May 2, 2019 Of all the changes wrought by the internet and social media, the technology that allows companies, governments and individuals to track people’s digital footprints is among the most promising and the most perilous.

Five steps for a sustainable automation solution
By Derek Martin on April 18, 2019

Five steps for a sustainable automation solution Derek Martin April 18, 2019 Since the Industrial Revolution, companies have sought competitive advantage through gains in process efficiency. Non-farm U.S. labor productivity has steadily advanced at an annual average of 2 percent for the past two decades, reflecting the relentless drive by companies in every industry toward