The three digital technologies you’ll need to transform your business
By Richard Fusco on April 5, 2019

The three digital technologies you’ll need to transform… Richard Fusco April 5, 2019 According to Google Trends , the phrase “digital transformation”  reached “peak” popularity the week of January 13 this year, meaning that during no prior week was the term as popular. Google indexes the peak at 100 on a scale of 0-100, so

Improving your customer experience: Lessons from a simple oil change
By Paul Bonington on March 21, 2019

Improving your customer experience: Lessons from a simple… Paul Bonington March 21, 2019 Normally I take my car to a dealer for service, even for an oil change. I’ve always assumed that the dealer knows my car best and I can be assured the parts and service meet manufacturer’s specifications. My dealers do, however, require

The culture of velocity in getting stuff done
By Adriaan Bouten on March 7, 2019

The culture of velocity in getting stuff done Adriaan Bouten March 7, 2019 When I reflect on some of the most foundational and inspirational books I’ve read in my career, one of the most important was a 2002 work called “ Execution: The Discipline of Getting Things Done , ” by former Honeywell CEO Larry

Sony’s journey from transformation loser to winner
By Len Gilbert on February 21, 2019

Sony’s journey from transformation loser to winner Len Gilbert February 21, 2019 Back in March, 2015 I wrote an article on the company that I saw as the biggest transformation failure in the last 20 years: Sony Corp. At the time, the company was suffering from a combination of competition from Chinese and Korean electronics

Five keys to a modern operating model
By Jonathan Murray on February 7, 2019

Ask a dozen consultants what the term “digital transformation” means and you’ll likely get a dozen different answers. The term has become so overused and so lacking in definition it has become meaningless. This lack of clarity is problematic for senior executives charged with leading their organizations through increasingly challenging times.

Does your strategy have a plan (for execution)?
By Saira Joseph on January 24, 2019

Does your strategy have a plan (for execution)? Saira Joseph January 24, 2019 Now that the New Year’s revelry and celebrations are a distant memory, it’s time to get to work and put all of last year’s planning and analysis into effect. And that’s where it gets tricky.  We all know how important it is to

Is your organization’s technology a mess? You need ‘Principles’
By markcarberry on January 10, 2019

Is your organization’s technology a mess? You need… Mark Carberry January 10, 2019 If you hold a leadership role in any type of enterprise, you’re well aware that digital technology will make or break your organization’s success. But, if you’re like many executives, you may also feel your organization is saddled with technologies that are

Putting a square peg in a round hole: Lessons from Apollo 13 on team problem-solving
By Dora Chomiak on December 13, 2018

Putting a square peg in a round hole: Lessons from Apollo… Dora Chomiak December 13, 2018 The beginning of a new year is a good time to take stock. If you’re looking for a good team-building exercise to kick off 2019, try what I call the “Apollo 13 exercise:” Identify a difficult problem. Do some

What to know, and avoid, to truly be a ‘thought leader’
By Mike Mills on November 29, 2018

What to know, and avoid, to truly be a ‘thought leader’ Mike Mills November 29, 2018 Does there exist, in the language of business and nonprofit leadership, any phrase more overused and yet misunderstood than “thought leadership”? (okay, “synergies” and “digital transformation” aren’t far behind, but you get my point). It seems every organization these

Seven steps to accelerate your velocity
By Derek Martin on November 16, 2018

Seven steps to accelerate your velocity Derek Martin November 16, 2018 “If everything seems under control, you’re just not going fast enough”

Yes, your business needs a messaging app strategy
By Richard Fusco on November 1, 2018

Yes, your business needs a messaging app strategy Richard Fusco November 1, 2018 Of all the technologies and buzz words in the headlines, one has to go pretty far down the list to find “messaging apps.” This is surprising, because messaging apps are in the middle stages of disrupting communications just as deeply as Uber

To win with digital, get personal, fast
By Paul Bonington on October 18, 2018

To win with digital, get personal, fast Paul Bonington October 18, 2018 Most people want to feel special and unique when considering a purchase or transaction. They want to be recognized, catered to and treated as individuals with specific needs and requirements. Personal touches have long been a tool to motivate buyers, and they can