Whose data is it? Navigating the shifting world of data privacy
By markcarberry on July 19, 2018

Whose data is it? Navigating the shifting world of data… Mark Carberry July 19, 2018 We often hear about the power of data. When gathered, curated, analyzed and leveraged properly, good data becomes information and information can trigger optimized actions.  As a result, organizations can delight customers, connect members, improve processes, create products or offers

Accelerate your business with ‘data exhaust’
By Len Gilbert on July 12, 2018

Accelerate your business with ‘data exhaust’ Len Gilbert July 12, 2018 As modern digital platforms replace old publishing models, any organization that earns revenue from publishing should learn to leverage its own “data exhaust.”

Keep your team focused: Put your clients in the picture
By Dora Chomiak on July 5, 2018

Keep your team focused: Put your clients in the picture Dora Chomiak July 5, 2018 Successful organizations stay close to their customers and adapt to meet users’ changing needs. Start-ups have to do it just to survive the next week. Established companies are able to take a longer view, but given the pace of change,

Your messaging has a shelf life: How to maximize the time-value of content
By Mike Mills on June 28, 2018

Your messaging has a shelf life: How to maximize the… Mike Mills June 28, 2018 If you handle or manage your organization’s content, whether you work at a for-profit or nonprofit, you may occasionally feel stuck in a box: You’ve got some social media posts to push out, an annual report to finish, a white

Five steps to a successful customer experience platform
By Derek Martin on June 21, 2018

Five steps to a successful customer experience platform Derek Martin June 21, 2018 By now you likely know all about the importance of the user experience (UX) in product design. Another angle on making your organization user-centric that’s getting more attention is CX, for “customer experience.” Simply put, CX seeks to give enterprises maximum visibility

How to exhibit disruptive behavior – and move to the head of your class a disruptor
By Richard Fusco on June 14, 2018

How to exhibit disruptive behavior – and move to the head… Richard Fusco June 14, 2018 Disrupti ve innovati on. D igital transformation . Data is the new oil. Each of these familiar idioms in the modern business lexicon is a reminder of the head – spinning velocity of technological change and its enormous impact

Smart cities’ on the rise leverage big data, commercial innovation
By Paul Bonington on June 7, 2018

‘Smart cities’ on the rise leverage big data, commercial… Paul Bonington June 7, 2018 City populations are growing rapidly in the United States and around the world. Migration from the suburbs and rural communities to metropolitan areas is being fueled by the promise of cultural experience and diversity, education, good jobs and higher standards of

Data and agile – Key concepts behind the buzzwords all executives should know
By Adriaan Bouten on May 31, 2018

Data and agile – Key concepts behind the buzzwords all… Adriaan Bouten May 31, 2018 Hepburn and Tracy. Gin and tonic. Yin and yang. Some pairs are just meant to be, especially when their combination is greater than the sum of their parts. Today, we should be adding “data” and “agile” to this list of

Is your future ‘serverless’?
By Jonathan Murray on May 24, 2018

Is your future ‘serverless’? Jonathan Murray May 24, 2018 Is your future ‘serverless’? Few aspects of business confound and irritate senior executives more than the IT’s addiction to trends, buzzwords and impenetrable acronyms, the seemingly endless complexity of the organization’s IT landscape, the resulting growth of technology budgets and ultimately – despite all of that

A checklist for successful transformations
By markcarberry on May 17, 2018

A checklist for successful transformations Mark Carberry May 17, 2018 You built a strategy and a plan. Everyone signed off at the annual meeting. Great!

Five Steps to Unlocking Market Opportunities
By Len Gilbert on May 10, 2018

Five Steps to Unlocking Market Opportunities Len Gilbert May 10, 2018 Are you worried about competitors or upstarts nibbling at pieces of your business, or worse?

See your nonprofit through the eyes of a stranger: Hire a mystery shopper
By Dora Chomiak on May 3, 2018

See your nonprofit through the eyes of a stranger: Hire a… Dora Chomiak May 3, 2018 When you’re running a nonprofit organization and focused on executing that strategic plan you wrote seven months ago, you know the world is changing around you. What can you do to get an outside-in perspective you can use to